Guidelines
for using the GCX Online Trading Platform
Online trading is an extension to GCX’s
trading
activities and allows traders to partake in trading activities remotely. This feature is provided for the
convenience of our members to reduce the burden of having them be physically present at the GCX trading
sites to
trade.
In order to ensure good and proper functioning of this service, traders who wish to trade
remotely
need to accept and abide by the following terms and conditions:
1. The Trading interface is currently
built
for desktop and laptops computers (not tablets and smartphones). Desktop and laptops computers to be used
for online
trading are required to meet the following minimum technical specifications:
Processor Dual core with
at
least 2 GB RAM
Recommended Operating System Microsoft Windows 10
Recommended Internet
Browser
Microsoft Edge
Screen Resolution 1024 x 768
Internet Speed 3G
2. Traders will be
required to
pass a proficiency test on using the online trading platform before access can be granted.
3. Traders
are
required to keep their passwords safe and secure. An initial default password will be issued by the Exchange
and
should be changed after the first login. Passwords should be at least 8 characters long and may consist of a
combination of letters and numbers.
4. Traders are to ensure that their mobile numbers and email
addresses
lodged with the membership department (during registration) are accurate. The Exchange will not be
responsible for
establishing the accuracy of the information provided.
5. The Exchange reserves the right to block,
suspend
or revoke a member from accessing the online trading platform if the member is found to have abused or
misused their
privileges by way of violating the rules of the Exchange, violating any of the terms of this guidelines or
on
detection of any suspicious activity on the member’s account.
6. All trades made on Trading Interface
are
final. Traders are expected to take the necessary precautions when entering bids or offers. Members who lose
connectivity while performing trades are required to contact any of the support numbers as soon as possible
and
inform them of the last activity performed on the trading platform.
7. Traders are required to sign
out of
their accounts and close the internet browser after each trade. This is especially important when trading on
public
computers (such as internet cafes) or on public or unsecured networks.
8. All requests for change of
phone
numbers and email addresses should be made in writing within 24hrs to the Membership Department on the
following
email address membership@gcx.com.gh
9. The Exchange
reserves the
right to conduct inspections of users at their premises to assess the validity and legitimacy of the end
user and
the computer equipment being used.
10. The Exchange reserves the right to monitor trading activity
of
members for purposes of surveillance. The Exchange will notify members immediately of any suspicious
activity
detected on their account. Members who detect suspicious activity on their account are expected to report
same to
the Exchange for further investigations.
11. Members will be given 2-day notice via SMS and email of
scheduled maintenance activities that is likely to cause the online system to be unavailable. The duration
and the
expected date and time for restoration of service will also be communicated.
12. Members will be
notified
immediately in case or cases of unexpected or unplanned maintenance. The duration and the expected date and
time for
restoration of service will also be communicated.
These guidelines are provided to promote best
practices
with using the Online Trading platform. However, the Exchange reserves the right to amend any of these
clauses to
continue to promote good practice and safeguard the integrity of the platform.
GCX
Support
Numbers:
Kindly contact GCX helpdesk on 0260600343, 0208870340 or on extension 7021 on any of the
following
numbers: 0302690657 or 0302690666. Alternatively, you may reach us via email using itsupport@gcx.com.gh
I, the undersigned, have read, understood and agree to abide by these terms and conditions.
